2. Order Processing Time

After you have successfully placed your order from teddyhuggy.com. Your order will be confirmed within 24 hours (weekends and holidays will take a little longer).  You will receive an email with information regarding the details of your order.

Your order will be shipped within 2-4 business days after order being confirmed.  Purchases made after 1 p.m. PT will not be shipped out until the next business day. If you order after 1 p.m. PT on a Friday, your order will likely be shipped out on the following Monday (public holiday is not included).

3. Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking link. Please allow up to 48 hours for the tracking information to become active.

You can track your order status at any time through your account or via the tracking link provided.

4. Delivery Issues

If you encounter any issues with the delivery of your order, such as delays or lost packages, please contact us by email at [support@teddyhuggy.com] or call US: (720) 688-6292 or contact us at 110 16th Street Suite 1400, Denver, Colorado, 80202.

We will work with the shipping carrier to resolve any delivery issues and ensure that your order reaches you in a timely manner.

5. Shipping Restrictions

Please note that there are certain locations to which we may be unable to ship due to legal restrictions or logistical limitations.

If you are unsure whether we can ship to your location, please contact us before placing your order to confirm.

6. Shipping Updates

For updates on shipping delays, holiday shipping schedules, or any other shipping-related announcements, please refer to our website's Shipping Information page or subscribe to our newsletter for notifications

7. International Shipping

We currently ship to the following regions:

Americas:

United States, Canada

Europe:

United Kingdom, Germany, France, Italy, Spain, Austria, Belgium, Denmark, Finland, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, Czech Republic, Hungary, Greece, Slovakia, Estonia, Latvia, Lithuania, Luxembourg, Cyprus, Malta, Romania, Ukraine

Oceania:

Australia, New Zealand

Middle East:

Israel

8. Problematic Orders

In situations where our delivery team is unable to contact the recipient, or if the address provided is incorrect, the delivery may be unsuccessful. If we reach out to the recipient and do not receive a response, and if the recipient fails to retrieve the package within the specified timeframe, the package may be returned to us.

Please note that the costs associated with returned packages are significant, and therefore, we will not issue refunds for orders in such cases. We appreciate your understanding and encourage you to ensure that all contact information and addresses are accurate to avoid any delivery issues.

Thank you for your cooperation.

Note:

• International shipping fees and available destinations are calculated at checkout.
• Delivery times are estimates and may vary based on destination, customs, and local carriers.
• Once marked "Delivered" by the courier (UPS/FedEx/DHL), Teddy Huggy is not liable for lost/stolen packages. For carrier-related issues (e.g., "Lost in Transit" or "Returned to Sender"), we will assist with replacements.
• Shipping delays due to customs, weather, or carrier disruptions are beyond our control

If you have questions about whether we deliver to your country or region, please contact us.

While we currently don't ship to all countries due to logistics and customs limitations, we're actively working to expand our delivery network. If your country isn't listed at checkout, please join our waitlist to be notified when we launch in your region. We appreciate your patience as we work to bring Teddy Huggy to more customers worldwide!

For inquiries regarding these Terms, please reach out to Teddy Huggy®(TEDDY HUGGY TOYS INC) using the following contact details:

• Corporate Address:
  110 16th Street, Suite 1400
  Denver, CO 80202
  United States

• Telephone: +1 (720) 688-6292

• Email: support@teddyhuggy.com

If you have any questions, feel free to contact us through any of the channels listed above.